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Appointments

stethescope_on_calendarOur doctors and nurses see patients by appointment.

Patients are registered with the practice as a whole and not with individual doctors. You are therefore entitled to see and continue seeing any doctor of your choice. Patients are put under a specific doctor’s name for administrative purposes only. If you have an urgent problem which cannot wait for the next available appointment for your usual doctor, you may be requested to see another doctor.

Appointment System Information

You spoke and we listened. We've heard how unhappy you are with the previous appointment system and so it's changed!

In the first instance, you will be directed to see the Urgent Care nurses for things like infections, rashes, upset tummy etc. The nurses are specially trained and able to prescribe medication.

If you have a problem that is medically urgent that the nurses cannot deal with, you will be given a time to come along and sit and wait to see one of the Duty doctors. You will no longer have to speak to them first to get an appointment. We realise that some problems can be dealt with by telephone and so, for those problems e.g. prescription query, medical certificate, you will be given a telephone slot and the doctor will call you back. They will not make repeated attempts so please keep your phone available.

We plan that this new system will reduce the waste in GP time and increase the availability of appointments.

So.......

  • If it can be dealt with by the phone, and is not medically urgent, you will be given a phone appointment.
  • If it is medically urgent, you will be asked either to see the Urgent Care nurse or to come and sit and wait at various times of the day. Patients may be seen according to the clinical urgency of the problem.
  • If it's not urgent then you can make a routine appointment to see your own GP

medically urgent problem is a recent deterioration of an on-going problem, for example, if your asthma suddenly gets worse or is not currently being treated by another doctor or under review by another doctor or is a new problem that started less than 6 weeks ago.

The Duty doctor will only deal with your urgent medical problem. If your problem is not medically urgent you will be asked to book a routine appointment to deal with the problem.

Alternatives to seeing a doctor in person

The phone lines are always very busy first thing in the morning. We strongly advise those of you wishing to book ROUTINE appointments to call between the hours of 10:00 - 12:45 or 13:45 - 18:30.

We realise that from time to time instead of coming into see a doctor some problems can be dealt with by telephone and so, for those problems e.g. prescription query, medical certificate, test results etc you will be given a telephone slot and the doctor will call you back. They will not make repeated attempts so please keep your phone available.

Did you know that if you are suffering from any of the following conditions:

Allergic reactions, Asthma attack, Boils, Chickenpox, Cold sores, Colds and flu, Conjunctivitis, Constipation, Cough, Cystitis, Diarrhoea and vomiting, Discharging eyes, Dizziness, Earache, Fever, Fungal infections, Hay fever, Headache, Impetigo, Indigestion, Infected wounds, Mouth ulcers, Nosebleeds, Oral thrush, Rashes, Shingles, Sinusitis, Sore eyes, Sore throat, Stye, Sunburn, Threadworms, Vaginal discharge, Warts \ Verrucae

You can book an appointment to see one of our specialist trained urgent care nurses who are able to prescribe medication should you need it.

Also please feel free to check out our self help page that contains helpful information that we hope will offer some insight into that and see if you can improve your own understanding of your health and well being and please encourage others to take a look there too as there is a list of common ailments that can be safely self managed. We have provided hyperlinks to other websites which can offer you further information about managing any of these conditions.

Alternatively did you know you can now book and cancel appiontments online, order repeat prescriptions online, and receive text message reminders of up and coming appiontments?

If you like the sound of being able to gain access to our online services then all you need to do is come down to the surgery with some form of photo identification and register with the reception team who will be able to provide you with your unique log in details and passwords to access this service.

Cancelling an appointment

If you have booked an appointment but are not able to attend for any reason, please let us know. We now have a new cancellation feature on our phone system. You can select to cancel an appointment any time even out of hours. You will be asked to leave your name, date of birth and appointment on the cancellation voicemail. Please note this is only a way to cancel your appointment quickly and easily we cannot re book an appointment from this option. Repeated failures to attend for appointments may jeopardise your continued registration at the practice.

 

Priority for Sick Children

Sick children are seen as soon as possible after their arrival at the practice and this may be quicker than a home visit. If you are in any doubt about bringing your child out please call the surgery first and the doctor can advise.

 

 

Chaperone

You are entitled to ask or arrange for a chaperone to be present during intimate examinations. You may either choose to ask a friend or relative to be present or ask the practice to provide a chaperone. Please ask in advance if you wish the practice to provide a chaperone.

If the practice is unable to provide a chaperone at the time of your examiniation, you may be asked to re-book your appointment for a time when a chaperone is available.

Why your appointment may be late

Symbol Error 3Emergencies can arise from time to time and we hope you will understand if doctors and nurses are called out during a surgery. Similarly some problems require more of your doctor’s time and therefore the surgeries may run late.

Remember - one day it may be you who needs the extra time.

 

 

 
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