When We Are Closed
If you need to speak to a doctor outside Surgery Hours, please telephone our office number, (01462) 453232. A recorded message will tell you how to make contact with the out of hours primary care service.
Your problem will be assessed and dealt with appropriately. This will usually be telephone advice. However if it is felt that a consultation is necessary before the surgery re-opens, you may be asked to visit the out of hours centre. In some instances, the doctor may decide you need a home visit.
NHS 111 Service
Anyone who lives in, or is visiting, Hertfordshire, can now call 111 when they need medical help fast, but it's not a 999 emergency, life-threatening situation.
The new NHS 111 service is being introduced as part of the wider revisions to the urgent care service to make it easier for the public to access the right services.
NHS 111 provides a new way to ensure people receive the right care, from the right person, in the right place, at the right time. They will be assessed, given advice and directed straight away to the local service that can help them best. That could be A&E, an urgent care centre, an out of hours GP, a minor injuries unit, community nurse or late opening pharmacist.
The 111 number is available 24 hours a day, 7 days a week, 365 days a year. Calls from landlines and mobile phones are free. For less urgent health needs, patients should still contact their GP or local pharmacist in the usual way.
NHS 111 can help to take the pressure off the 999 emergency service and local A&E departments, which many people turn to if they don’t know where else to go for the urgent help they need.
So remember if you need medical help fast, but it's not a 999 emergency, you can now call 111. It's available 24 hours a day, 7 days a week and calls are free, including from mobiles.
You'll be asked some questions to assess your symptoms, given advice and directed straightaway to the local service that can help you best. If you do need an ambulance, one will be sent just as quickly as if you had dialled 999. The NHS 111 service is now available to callers living in or visiting Hertfordshire. For more information go here
That the Out of Hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.