On Tuesday 12th March 2024 our phone lines/surgery will be closed from 12.30-5.30pm for staff training. There will be no appointments available during this time. If you feel you urgently need to see a GP during this time, please call 111. Thank you for your understanding.
Our doctors and nurses see patients by appointment.
All patients are registered to a specific GP, however you are entitled to book with any doctor of your choice. Patients are put under a specific doctor’s name for administrative purposes only. If you have an urgent problem which cannot wait for the next available appointment for your usual doctor, you may be requested to see another doctor.
Regal Chambers Surgery uses a telephone/online assessment appointment system. All patients seeking medical advice are required to speak to a clinician in the first instance or submit information via our digital platform AccuRx. If a face to face appointment is necessary then this will be made by the assessing clinician.
You can access AccuRx by either clicking on the red online consult tile or the “contact us online” banner on the home page.
Telephone assessment appointments can be made by calling our reception team. When calling the surgery, patients are asked to briefly explain the reason for the appointment. This will enable the clinician to determine the priority of the call back. All appointment requests will be placed on a telephone call back list. This includes patients who walk into the surgery to request an appointment.
The assessing clinician will contact patients on the list in order of clinical priority and deal with the problems using a variety of approaches. The clinician may be able to provide advice over the telephone, a text message or email with advice may be sent to the patient or the patient may be asked to attend a face to face appointment. The clinician will try to call patients twice and if there is no answer the appointment will be logged as a Did Not Attend (DNA).
Patients who are seeking to book an appointment with the Practice Nurse or Healthcare Assistant are able to book these via reception. We also send remote booking links to patients who have long term conditions and are required to book an annual review. The phone lines are always very busy first thing in the morning. We strongly advise those of you wishing to book ROUTINE appointments to call between the hours of 10:00 – 12:45 or 13:45 – 18:30.
Sick children are seen as soon as possible after their arrival at the practice and this may be quicker than a home visit. If you are in any doubt about bringing your child out please call the surgery first and the doctor can advise.
Emergencies can arise from time to time and we hope you will understand if doctors and nurses are called out during a surgery. Similarly some problems require more of your doctor’s time and therefore the surgeries may run late.
Remember – one day it may be you who needs the extra time.
Patients are able to see a GP or another health professional in a local surgery at Portmill Surgery, 114 Queen Street, Hitchin, Hertfordshire, SG4 9TH between 6.30pm and 8.00pm on weekdays, 9.00am and 5.00pm on Saturdays.
To arrange an appointment please speak to a member of the Practice Team.