Regal Chambers Surgery

50 Bancroft, Hitchin, Herts SG5 1LL

Telephone: 01462 453232

E82075.regalchamberssurgery@nhs.net

We're open

On Tuesday 12th March 2024 our phone lines/surgery will be closed from 12.30-5.30pm for staff training. There will be no appointments available during this time. If you feel you urgently need to see a GP during this time, please call 111. Thank you for your understanding.

Accelerated Access to GP held patient online records

Dear all,

You may be aware that NHS England have determined that from 01 Nov 22 all patients will have complete prospective access to their medical records, with surgeries being required to enable this en masse. This instruction also includes automatically provisioning prospective access for patients who turn 16 years of age.

We are advocates of patients having access to their medical records and encourage this, especially to view test results rather than ring the surgery. In fact 43% of our population have some form of online access, either to book appointments or order medication and 25% are able to view elements of their medical records. So, whilst we support the principle of patient access, we are currently providing access in a manner that we determine to be safe (i.e. with third-party data redacted), in order to minimise the risk of data breaches pertaining to other individuals, named in patient records.

We also have significant concerns about the risks relating to safeguarding of vulnerable adults and children, and the risk of harm (up to and including loss of life, particularly femicide) that may result if/when patient data is revealed to third parties under coercion or threat. Under the current planned changes to the system, when a patient moves surgery, there is no guarantee that any redaction will transfer also, thus increasing risk. These concerns have been raised with NHS England and we have yet to receive a satisfactory response.

We therefore regret to advise that, in light of the current lack of ability to enable mass online access to patient records safely, we are unable to comply with NHS England’s plan, for fear of the consequences to our most vulnerable patients.

The BMA have provided us with guidance around our responsibilities as Data controllers. We WILL continue to enable individual-level patient access upon request, when we are sure the notes concerned have been appropriately checked and safely redacted and that by providing access, you or others will come to no harm. We trust in your understanding and are happy to discuss this with any patients as needed. You can find further information about how to use the NHSApp and apply for online access to records on our online service page.

Thank you for reading

Regal Chambers Surgery

Opening Times

  • Monday
    08:00am to 06:30pm
    Phone lines closed 13.00-14.30
  • Tuesday
    08:00am to 12:30pm
    02:00pm to 06:30pm
  • Wednesday
    08:00am to 06:30pm
    Phone lines closed 13.00-14.30
  • Thursday
    08:00am to 06:30pm
    Phone lines closed 13.00-14.30
  • Friday
    08:00am to 06:30pm
    Phone lines closed 13.00-14.30
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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